- We strive to provide complete care for our patients. Learn more about all the services we provide.
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Appointments are preferred, however, we try to accommodate walk-ins by fitting them into our regularly scheduled appointments, when possible, so that our regular appointments are not interrupted.
Payment is due upon completion of services rendered. Deposits are taken on all hospitalized patients. We accept Visa, MasterCard, American Express, Discover, debit cards, cash and personal checks.
We also offer Care Credit, a minimal or no-interest financing option. Please contact us for more information or go to their web site at www.carecredit.com
Patient Arriving Policy...?
Please bring all pets either on a leash or in an appropriate carrier for the safety of you, your pet and others. While in our waiting room or exam rooms please properly control your pets that are on leashes. Keep pets inside carriers until the doctor is ready to examine them.
All pets staying in our boarding/hospitalization facility must be current on their vaccines. If not vaccinated at our hospital, you must provide proof, prior to or at the time of arrival, that they were vaccinated by a veterinarian.
All pets staying in our facility will be treated with a safe, effective topical flea and tick product for both your pet’s protection and the protection of other pets in our hospital.
Vaccines required for dogs are the distemper combo, bordatella, flu and rabies. Those for cats are feline distemper, upper respiratory vaccine and rabies.
You are welcome to bring things from home to comfort your animal during their stay here. Please be prepared that those items may not make it back home with your pet. Sometimes pets will destroy toys and bedding while here or they can get lost in the laundry. We also ask that if you happen to arrive during a really busy period of time to be sure that you bring your list of what you left with your pet and make sure it is returned to you before you leave.
Hospitalized/Surgical Patient Communications...?
A member of our staff or the doctor will call with updates on all our hospitalized patients each day. The owners of surgery patients are called when the animal is awake and moving around. If we are having any problems with your pet at all, you will be the first we call immediately to inform you of the problem.
Those pets having blood work preformed will be contacted immediately if the doctor feels your pets pre-anesthetic blood work or physical exam findings precludes us from performing your pets surgical procedure that day. The doctor will discuss the abnormalities and what steps need to be taken to correct the problem.
It is normal for some pets not to have a bowel movement every day. However, if your pet does not defecate for 72 hours or longer, this is not normal. You should contact us immediately.
Straining to defecate can be a sign of either diarrhea or constipation. If your pet is straining, please contact us right away.
Causes of either can be due to medications that have been prescribed for your pet, the stress of surgery or hospitalization, eating something that does not agree with their intestinal tract, or they may have picked up one of the many intestinal viruses present in Arizona. If it is caused by medication, generally stopping the medication for 3 to 4 days will resolve the problem. Please call and keep us informed if this occurs, and if it last longer than 2 days. If there is blood present, contact us immediately.
Medications and post-surgical or hospitalization stress are non-illness related reasons for vomiting and general resolve themselves. More serious reasons for vomiting include poisons, viruses, garbage gut syndrome or a foreign body that is causing an obstruction. If vomiting persists longer than 24 hours or is frequent in episodes, please contact our office immediately for advice on what should be done.
An increase or decrease in appetite or weight loss can be a sign of illness or disease and should not be ignored.
If a decrease in appetite occurs in your pet, offering small amounts of their favorite food or treat, adding small amounts of warmed, low sodium broth to their food or offering chicken baby food that has been slightly warmed to enhance the flavor and odor may help stimulate their appetite.
Any time they become wet, soiled or chewed on or chewed off, bring the pet and splint in to our hospital or the emergency hospital immediately to be changed.
Moisture can cause skin infections. Partially chewed bandages or splints can cause circulation compromise and possible loss of the limb.
Most often this is a sign of agitation or anxiety not pain. There are also some injectable pre-surgical pain medications that can cause excessive whining.
If the whining/crying is mild and intermittent, just monitor your pet at home. If it persists or becomes exaggerated, please contact us immediately.
Signs of Pain...?
Signs of pain and of anxiety can sometimes mimic each other and can also be very subtle at times. The following are some of the most common signs we see in animals that are in pain; shaking, trembling, panting, pacing, getting up and down repeatedly, elevated heart rate, change in behavior or habits, less energy or sleeping a lot, poor appetite and weight loss.
If you think your pet is in pain, be sure to confine the pet to a kennel or very small room and call us as soon as possible.
If your pet has been on pain medication and you have reached the end of the prescription but feel that your pet is still suffering from pain, or your pet is still on the prescribed pain medication and still seems to be in pain please call us. Our goal is to keep your pet as comfortable as possible.
All animals being groomed at our facility must be current on rabies vaccine. We do minor grooming of dogs such as sanitary trims and removal of occasional mats, as well as complete shearing for dogs groomers refuse to groom.
For cats, we perform "lion cuts" (shaved body leaving hair on head and around the neck like the mane of a lion and from the elbows down). We also remove hair to leave a sanitary trim as well.
New patients receive 10% OFF first visit.
|Monday||8 am||5:30 pm|
|Tuesday||7 am||5:30 pm|
|Wednesday||7 am||5:30 pm|
|Friday||8 am||5:30 pm|
|8 am||7 am||7 am||Closed||8 am||Closed||Every|
|5:30 pm||5:30 pm||5:30 pm||Closed||5:30 pm||Closed||Other|